Have a question about how we work, what we stand for, or how our products are made? You're in the right place.

Still need help? Contact us here.

Products & Sourcing

What types of products do you offer?

We provide a diverse range of hand-crafted items, including furniture, lighting, and ethnic crafts. Our products are sourced directly from indigenous craftspeople, ensuring authenticity and quality.

How do you source your products?

Our items are imported directly from cottage industries within local communities around the world. We maintain strong relationships with our suppliers, many of whom are family-based businesses and friends, to ensure fair practices and support local economies we visit all our suppliers on a regular basis.

Are your products Fairtrade?

We adhere to fair trade principles by bypassing agents and ensuring that craftspeople receive a fair price for their work. We visit all our suppliers on a regular basis to ensure fair trade principles are maintained.

Delivery & Returns

Do you offer free delivery?

Yes, we provide free delivery on all orders over £45. Please note that certain items, such as ZE-002-15 and HAG-053-2, or those marked as "collect from store," are excluded from this offer. For deliveries to remote areas (e.g., north of Glasgow and Edinburgh, Scottish Highlands & Islands, Isle of Man, Northern Ireland, Ireland, and the Channel Islands), please contact us for specific rates.

What are your delivery methods and timescales?

We utilise various delivery methods as specified on our Delivery and Returns Page. Once we receive sufficient cleared funds, we aim to deliver products within the timescales indicated. Deliveries are typically made between 9 am and 5 pm on business days. For items over 16kg, we may use our Pallet service at our discretion.

What is your return policy?

You have the right to change your mind within 14 days of receiving your goods and receive a refund. To initiate a return, please contact us to obtain a Return Merchandise Authorization (RMA) number. You can reach us via phone at 01270 623457 or email at peter@lifestyleartsandcrafts.co.uk. For further information on our Delivery & Returns Policy, please click here

Are there any items that cannot be returned?

You do not have a right to change your mind in respect of:

  • Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

  • Any products which become mixed inseparably with other items after their delivery.