Fairtrade Lifestyle is committed to protecting your privacy and maintaining the security of any personal information received from you. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Fairtrade Lifestyle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We strictly adhere to the requirements of the data protection legislation in the UK, including the new General Data Protection Regulations (GDPR). The purpose of this statement is to explain to you what personal information we collect and how we may use it.
Information we collect from you
When you place an order, we collect:-
- Your name
- Your telephone number (s)
- Your postal address
- Your email address
This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.
We may also collect and keep a record of:-
- Any e-mail or written correspondence you send us, so we can resolve any issues you may have
- IP address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
How we use your personal information:-
To verify details associated with your method of your payment
To fulfil for your order – for example, we may pass your postal address details and email address for tracking purposes to our courier.
For marketing activities, including advertising, direct mail and analysis of customers’ shopping habits
With your consent, from time to time we may send you emails using the email address you have provided, about new product ranges, offers and promotions, and news or any other information which we think you may find useful
Occasionally, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We may use the information you provide to improve our products and services. Internal record keeping and administration of our web site
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
- if you would like us to delete any personal data we hold about you please contact us at firstname.lastname@example.org
- if you wish to find out what personal data we hold about you please contact us at email@example.com We will supply you all the personal data we hold as soon as practical and at least within 30 days of a request.
- we will inform you if we are aware that there has been a breach of our security and that any personal information we hold about you may have been affected
We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase, or unless required to do so by law. Occasionally our third party service providers may need access to certain records for business and/or financial operations.
We only retain information for as long as is needed to enable us to carry out our business. This information enables us to communicate with you regarding any orders you may place and to provide you with relevant information until you request it to be deleted.
If you choose to enter any of our competitions and decide not to receive marketing information from us, we will only retain your personal information to notify you of the winner.
We follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in order to prevent unauthorised access or disclosure.
We do not store or process your card payment details ourselves. Our payment gateway uses Secure Socket Layer (“SSL”) encryption technology and Paypal provides our payment services. Paypal is committed to GDPR compliance.
We will inform you of any suspected breach of the security of personal data within 72 hours of us becoming aware of it.
We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us at firstname.lastname@example.org
We use “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our web site sends to your browser, which is then stored on your system. Cookies allow web browsers to respond to your individual likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages on our web site are being visited, and to enable us to analyse data and make improvements to our web site in line with customer needs.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Whilst most web browsers automatically accept cookies, you can choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer, however this may prevent you from taking full advantage of the website.
If you have any questions about privacy please contact us at email@example.com
Updated May 2018